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Joanne's focus has been largely on managed care and dental with experience in premium rate development, reserving, and provider contract analysis as well as valuation of post-retirement health and other non-pension benefits. Over the past few years, she has worked closely with several dental industry organizations to assess the impact of healthcare reform on the dental industry.
Prior to joining Milliman, Joanne spent more than 10 years with Cigna, where she held various leadership roles in healthcare, including lead actuary of its dental insurance business. She also served for two years as the human resources director of the actuarial student program.